Frequently Asked Questions
Everything you need to know about your luxury hair transformation.
What type of hair quality does Medusa Hair Extensions offer?
We exclusively offer 100% ethically sourced Remy human hair. This ensures the cuticles remain intact and aligned, preventing tangling and maintaining a natural shine for 6-12 months with proper care.
How do I choose the right shade for my hair?
We offer a complimentary color matching service. You can upload a photo of your hair in natural lighting to our website, and our specialists will recommend the perfect match from our 40+ signature shades.
Can I use heat styling tools on my extensions?
Yes, because our extensions are made of real human hair, you can curl, wave, or straighten them. However, we recommend using a heat protectant spray and keeping tools below 350°F to prolong the lifespan of the hair.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer overnight and 2-day express shipping options at checkout for those needing a quick transformation.
What is your return policy?
We offer a 30-day return or exchange policy on all hair extensions, provided the security seal has not been broken and the hair has not been worn or tampered with due to hygiene regulations.
How often should I wash my Medusa Hair Extensions?
Since extensions do not receive natural oils from the scalp, they don't need frequent washing. We recommend washing them every 15-20 wears or when there is significant product buildup using sulfate-free products.